FAQs

1. Products & Sourcing:

  • Q: Where do your products come from?

We curate unique home decor and gifts from artisans and suppliers around the globe. We're passionate about discovering exceptional pieces that bring global style to your home.

  • Q: What is your curation process? 

We carefully select each item in our collection based on quality, craftsmanship, design, and uniqueness. We look for pieces that tell a story and add a touch of global flair to your home.

  • Q: Are your products handmade?

While some of our items are handcrafted, we also source a variety of other high-quality products. Each product description will specify if an item is handmade. We strive to highlight the artistry and craftsmanship behind every piece, regardless of its origin.

  • Q: How do I know the quality of your products?

We're committed to offering only the highest quality products. We inspect each item before it's added to our collection. We also provide detailed product descriptions and images to help you make informed decisions.

2. Ordering & Shipping:

  • Q: How do I place an order?

Browse our collections and add the items you wish to purchase to your cart. Proceed to checkout, where you'll enter your shipping and payment information.

  • Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, GooglePay, ShopPay, DinersClub, ApplePay, & AmazonPay.

  • Q: How long will it take to receive my order?

We strive to process orders within 5-7 business days. However, shipping times vary depending on your location and the specific product. Please refer to our Shipping page for detailed information. You will receive a tracking number once your order has shipped. You can also e-mail us or chat with our support team for a more accurate shipping window.

  • Q: What is your shipping policy? 

You can find our Shipping Policy here. We are currently offering free worldwide shipping through April 31st.

  • Q: Do you offer international shipping?

Yes. Please contact us for international shipping.

  • Q: Can I track my order? 

Yes, you'll receive a tracking number via email once your order has shipped. You can use this number to track the status of your shipment. Feel free to reach out if you have any questions!

3. Returns & Exchanges:

  • Q: What is your return policy? 

You can find our Returns policy here. We'll accept returns within 15-days of receipt. 

  • Q: How do I initiate a return or exchange? 

Please contact us at hello@whim-willow.com.

  • Q: What if my item arrives damaged?

Please contact us at hello@whim-willow.com.

4. Customer Service:

  • Q: How can I contact customer service? 
  • You can e-mail us at hello@whim-willow.com or submit a contact form.