Shipping & Returns
Thank you for shopping at Whim & Willow! We want to ensure that your experience with us is as seamless as possible. Please take a moment to review our shipping and returns policy, including our general terms.
Shipping
1. We offer worldwide shipping to all our customers.
2. All orders are processed and shipped within 1-3 business days.
3. We offer free standard shipping on all orders over $50.
4. For orders under $50, a flat shipping fee of $7.95 will be applied.
5. Please note that shipping times may vary depending on your location. Estimated delivery times are as follows:
- United States: 5-7 business days
- Canada: 5-7 business days
- International: 7-15 business days
Returns
1. We accept returns within 15 days of the delivery date.
2. To be eligible for a return, the item must be unused and in the same condition that you received it.
3. To initiate a return, please contact our customer support team with your order number and reason for return.
4. Once your return is approved, you will be provided with a return shipping label.
5. Please note that the cost of return shipping will be deducted from your refund.
6. Refunds will be processed within 5-7 business days after we receive the returned item.
If you have any questions regarding shipping and delivery time, please contact our customer service team at hello@whim-willow.com.